Customer Success Specialist

Introduction:
As a Customer Success Specialist, you’ll be the trusted advisor our clients rely on. Your mission? Turn every shipment into a seamless experience by anticipating needs, solving challenges, and building lasting partnerships.

What You’ll Do:

• Serve as the primary point of contact for key accounts.
• Monitor shipments and provide proactive updates to clients.
• Collaborate with operations to resolve service issues swiftly.
• Analyze client KPIs and recommend efficiency improvements.
• Identify upsell opportunities while deepening client loyalty.

What You’ll Bring:

• 2+ years in customer success, account management, or logistics.
• Exceptional communication and relationship-building skills.
• Familiarity with logistics KPIs (on-time delivery, damage rates).
• Ability to multitask in a fast-paced environment.
• Passion for delivering “wow” moments.
  

  Perks & Benefits:

• Health, dental, and wellness programs
• 401(k) with company match
• Paid time off + volunteer days